FAQs

1. What makes your products natural and sustainable?

All of our products are handcrafted using ethically sourced, plant-based ingredients. We prioritise using herbs and botanicals that are sustainably harvested, and we avoid synthetic chemicals, artificial fragrances, and harmful additives.

2. Are your products cruelty-free?

Yes! We are proud to say that none of our products or ingredients are tested on animals.

4. Do you offer vegan products?

Yes! The majority of our products are vegan-friendly. If a product contains an animal-derived ingredient like beeswax, it will be clearly stated in the product description. Please do enquire, if you would like a vegan option.

5. Are your products safe for sensitive skin?

Our products are made with gentle, natural ingredients designed to suit a variety of skin types. If you have specific allergies or sensitivities, please check the full ingredient list provided with each product.

6. How should I store your products?

To ensure freshness, we recommend storing our products in a cool, dry place away from direct sunlight.

7. Do you accept custom orders?

Yes! We’re happy to create custom blends for special occasions, gifts, or personal preferences. Feel free to get in touch to discuss your needs.

8. Do you ship internationally?

Currently, we ship across the UK. International shipping may be available on request – contact us to discuss options.

9. How long will it take for my order to arrive?

Orders are typically processed within 2–3 business days and shipped via Royal Mail. Delivery times vary depending on your location, but most UK orders arrive within 3–5 business days.

10. Can I return or exchange products?

Due to the nature of our products, we cannot accept returns on opened items. However, if your product arrives damaged or you’re unsatisfied, please contact us, and we’ll do our best to resolve the issue.

11. Do you offer wholesale or bulk purchasing?

Yes, we welcome inquiries from businesses or individuals interested in purchasing wholesale or bulk orders. Please get in touch to learn more.

12. Do you have social media?

Yes! Follow us on social media via the icons below or on the homepage.